Client Faq

Frequently Asked Questions:

 

What is Meals on Wheels?

Pasadena Meals on Wheels is an independent, non-profit, volunteer community service organization providing home delivered affordable and nutritious meals to those persons unable to prepare adequate meals for themselves. But we’re more than just a meal. For many of our clients, our volunteers may be the only person they see or speak with all day. This daily watchful eye on the health and safety, particularly of our seniors, gives many of our clients and their families an added peace of mind. On a daily basis, Meals on Wheels programs across the nation are making a difference in the lives of those who are homebound, hungry and isolated.

Where are you located?

Our kitchen is located at Pasadena Presbyterian Church and our meals are prepared daily on site.

Who is eligible to receive Meals on Wheels?

Eligibility is open to anyone without regard to race, age, gender, illness, disability or sexual orientation or income level. Many of our clients depend on the service long-term. Others need the service temporarily as they recover from a hospital stay, an illness or an injury.

What would I receive?

Each delivery consists of a hot meal and a cold sack meal with a serving of milk or juice. Hot meals include an entrée with two side dishes ( in a microwaveable container if you want to reheat it later) and the cold sack meal includes a sandwich, salad, canned fruit, a dessert or fresh fruit and soup (once or twice a week).

Click here to view a sample menu.

What about special diets?

We are not able to provide special diets at this time, however our menu is no added salt and low fat. We are able to substitute with sugar-free desserts.

Who prepares the meals?

Our cook, who is Servsafe certified, has been preparing the meals for both the hot and cold meals since 1997. Volunteers help package the meals. Most packers volunteer once a week from 9:30-11 AM.

When are the meals delivered?

The meals are delivered daily, Monday-Friday, holidays excepted, by a friendly volunteer. Meals will arrive between 11:30 and 1. You will be given an approximate time once you are placed on a route. Service can often begin the next day.

Who delivers the meals?

Volunteers go out in teams of two, a driver and a deliverer, to deliver each route. Drivers provide their own cars, maintain their own insurance and pay for their own gasoline. Most drivers and deliverers volunteer once a week from 11:15-1:15 and are assigned to a regular route.

What if I will not be home during a delivery?

Occasionally a client will have appointments or other plans that keep them away from home during the normal delivery time of 11:30-1. Our policy is not to leave meals unless they can be secured in a properly insulated and cooled container. If you will be away for a short period of time and need your delivery for the day, leave a small ice chest in a shaded area with a frozen blue ice packet inside it where we can leave your delivery. No frozen blue ice, no delivery, no exceptions.

If you need help obtaining an ice chest or the blue ice packet, please contact us, we can help. If you know in advance that you will be away during the normal delivery time, ideally we would like you to arrange for a neighbor to receive your delivery, then call us with instructions. If you will be away for many hours, it is safest for you to cancel your delivery for the day and receive a credit.

How do I cancel a delivery?

If you will be away due to travel, visitors, hospitalization or an unexpected event requiring you to cancel your delivery for the day or to temporarily suspend your service, we request that you, a caregiver, relative or your emergency contact notify our office as soon as possible. If we receive the call before 9:30 AM on the day of the cancellation, you will not be charged for that day’s delivery. Please do not ask the volunteer to cancel or suspend your delivery. You MUST call in and speak to our staff or leave a recorded message. If we expect you to be there and you don’t answer, the Program Coordinator will be notified and will try to contact you. If we are unable to reach you, your emergency contact will be called.

What is the cost?

The cost for your freshly prepared meals is $7 per day. Initial minimum service is for 10 days, payable in advance.

How do I pay?

We prefer payment by check, but you can pay by cash if necessary. You can choose to be billed once or twice a month. Financial assistance may be available.

When is payment due?

Payment is due 7 days after receiving your bill.

What if I have a complaint?

We want to hear from you. Please call us. We love our volunteers and couldn’t provide our service without them. Please treat them with courtesy.

Do you keep my information confidential?

In order to perform their duties, volunteers and employees must have access to some confidential client information, but that information may not be shared with others. Volunteers and employees must abide by strict standards of confidentiality. All information about you and your family is considered confidential.

If special circumstances arise where we’d like to use your likeness in media opportunities, we will ask for your written consent.

How do I sign up?

Just give us a call. Click here to view the Client Application Form. It will help you prepare to answer the questions needed to get you started.